Customer Service

BY ENTERING, BROWSING, SUBMITTING YOUR ORDER FOR PROCESSING OR IN ANY OTHER WAY OF USING THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AGREED AND ACCEPTED ALL THE TERMS AND CONDITIONS IN THE FORM THEY APPEAR AT THE TIME YOUR ORDER IS SUBMITTED FOR PROCESSING. SO, PLEASE READ CAREFULLY BEFORE PROCEEDING.

You confirm and guarantee that you are at least 18 years old. You also guarantee that the information provided by you (including payment details) is actual, correct and complete. We will not share this information with anyone for getting any financial benefit but only for fulfilling our obligation to you. By submitting your order for processing, you confirm that you are the person referred to in the Billing details.

The User is responsible for maintaining the confidentiality of all personal details relating to the website (including the User's account and/or password). The User agrees to take responsibility for all activities that are performed under the User's account and/or password. Only the User will be responsible for access to the website and use of the website by anyone using the User's identification and password including absolutely all actions and obligations appeared during such access or/and use of the website. The User agrees to notify The Single Cask Pte Ltd immediately regarding any unauthorized use of the User's account or any other violation of security. We keep the right to refuse service, cancel accounts or/and orders, if we think that User's actions can be harmful to us.

Visitors under the age of 18 should not submit any information or/and any order to The Single Cask Pte Ltd and should not register with the website

General

These Terms and Conditions constitute the entire agreement between the customer and The Single Cask Pte Ltd and govern the customer's use of the website, superseding any prior agreements between the user and The Single Cask Pte Ltd with respect to the website.

The Single Cask Pte Ltd will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our control.

No agent or representative of The Single Cask Pte Ltd is authorized to make any warranties, representations or statements regarding the products and The Single Cask shall not in any way be bound by any such unauthorized warranties, representations or statements.

The Single Cask reserves the right to change or remove (temporarily or permanently) the website or any part of it without notice and Customer confirms that The Single Cask shall not be liable to Customer for any such change or removal.

The Single Cask reserves the right to change these Terms and Conditions at any time, and Customer's continued use of the website following any changes shall be deemed to be Customer's acceptance of such change.

Products

Most of our products are limited editions or limited releases. This may compromise their availability. All products are available while stocks last.

Availability is subject to change at any time without notice.

Everything is done to be sure that the photographic representation, description and specification of each product is correct. However, errors regarding product information, tasting notes, pack photo shoots or typographical errors on the website may occur

Prices

All prices shown on the website are in Singapore dollars.

Everything is done to be sure that prices presented on the website are correct. However, errors regarding product prices may occur. If we discover an error in the price of a Product you have ordered we will contact you.

Prices are subject to change at any time without notice.

Shipping & Delivery

As the delivery involves alcoholic drinks, the customer and his/her authorized recipient must be at least 18 years of age and must be able to present appropriate identification. If no person of 18 years or older is present, delivery shall be postponed to another time.

If you require urgent delivery or have any additional questions, please email us at fab@thesinglecask.sg

Express Delivery (Standard):

Time: We aim to deliver the products within 5 working days from the day your order is confirmed. Including Saturdays but not including Sundays nor Public Holidays.

Cost:   For orders above the value of S$250.00 - free delivery  - For orders below the value of S$250.00 - delivery fee of S$15.00

Details: Delivery is only available in mainland Singapore and Sentosa.

Pick Up @Chijmes :

The Single Cask Pick Up @Chijmes provides you with an alternative where you can collect your online order.

Time: Our Store/Bar in Chijmes is open 7 days a week, 363 days in the year! (Exception for Chinese New Year). Opening hours are: 11am-10.30pm. Products will be ready for collection:

From 5pm for an online order placed before 11am the same day. From 11am for an online order placed before 8pm the day before.

Cost: Pick Up @Chijmes is free of charge

Details: During checkout, you will see the option for “Pickup @Chijmes”. After clicking on this, you will be welcome to collect your order from our store at Chijmes, #01-25 Chijmes Caldwell House, 30 Victoria Street, Singapore 187996. Come by and meet The Single Cask team when collecting your order!

Confirmation of Order and Invoice

After payment, you will receive via email a confirmation of your order. Should you need to retrieve your invoice, you will be able to view it by logging in at The Single Cask website and select “view your orders/invoices”.

Return, Refund & Replacement

We will accept the return of products, and replace them (if in stock) or issue a full refund, when:

  1. the products have demonstrably been damaged prior to transit or 
  2. the products received are clearly different from those ordered or
  3. the products for which the customer has been charged have not been delivered

And the recipient has notified us of the fact within 24 hours of receipt.

Products shall not be returned unless and until the customer or recipient has

1. advised The Single Cask Pte Ltd via Email: fab@thesinglecask.sg 

And

2. The Single Cask has accepted the return of the goods, in which case only.

The Single Cask shall be responsible for the cost of transit by the method specified by us.

Refunds will be credited back to your account upon our receipt of the products. The duration that the bank or Paypal will take to process the refund request cannot be issued by us. You should contact the bank that issued you card or Paypal for more details.

Disclaimers, Limitation of Liability and Jurisdiction

The User hereby expressly states to understand and agree that use of website is at User's sole risk. Neither The Single Cask, nor its officers, directors, agents, subsidiaries, joint ventures, holding companies, affiliates, employees, third-party content providers, or the like, warrant that the website will be uninterrupted or error-free. They also do not provide any warranty as to the results that may be obtained from direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or any other intangible losses obtained from the use of the website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through the website.

The website www.thesinglecask.sg may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that The Single Cask is not responsible for the content or availability of any such sites.

Other than as required under applicable law, under no circumstances will The Single Cask be liable for any loss or damage caused by the User's reliance on information obtained through the website or linked sites, or User's reliance on any product or service obtained from a linked site. It is the responsibility of the User to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the website, or obtained from a linked site. The user is hereby expressly requested to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

The website is operated in Singapore. These Terms and Conditions shall be governed by and construed in accordance with the law of Singapore and you hereby submit to the exclusive jurisdiction of the Singapore court. If any of these Terms and Conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Customer and its respective records may be passed to third parties. However, the Customer’s records are regarded as confidential and therefore will not be divulged to any third party, except if legally required to do so by the appropriate authorities. The Customer has the right to request sight of, and copies of any and all customer's records we keep, on the proviso that we are given reasonable notice of such a request. The Customer is requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue the Customer with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited e-mails.

Any emails sent by The Single Cask will only be in connection with the provision of agreed services and products.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to The Single Cask services and the full content of this website. The Single Cask's logo is a registered trademark for the company in Singapore, the United Kingdom and other countries. The brand names and specific services of The Single Cask featured on this web site are trademarked.

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